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Support Engineer Department - Points Criteria
Evaluation & Appraisal
Department-wise evaluation rules, appraisal cycles, scorecards, and badge definitions.
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Support Engineer Department - Points Criteria
Use this guide during performance reviews. It explains how support engineer department - points criteria should be applied, discussed, and recorded.
Guidance
PERFORMANCE CURVE
| Task | Points |
|---|---|
| Goal Achieved | 20 |
| Quality assurance of the task | 10 |
| Extra Responsibility | 5 |
| Customer Happiness / Acquisition | 10 |
| Preserving Data & documentation of each task | 5 |
| Total | 50 |
LEARNING CURVE
| Task | Points |
|---|---|
| Explore new things beyond regular work | 10 |
| English Skill | 10 |
| Coding Knowledge (HTML/CSS/PHP/WP) | 4 |
| Domain Knowledge (Know your competitor) | 3 |
| Knowledge Sharing | 3 |
| Total | 30 |
PERSONALITY CURVE
| Task | Points |
|---|---|
| Organizational behavior & Cultural Fit | 5 |
| Punctuality | 5 |
| Helping Colleague | 5 |
| Community Engagement | 5 |
| Total | 20 |
How to apply it
Discuss the score with the employee, explain the evidence behind it, and record the review so the next appraisal can compare progress fairly.
Updated on 6 July 2026
Need help with evaluation rules?
Ask HR if a scorecard, badge, or appraisal rule needs clarification.